F.A.Q
How long does it take for my order to be received?
Once we receive your order, our warehouse team will process the order within one business day. However, bags might need to be collected from warehouses at different locations. While also adhering to international shipping distancing measures, please allow up to 24 hours for your order to ship.
What payment methods do Cathaytown accept?
Currently, due to Shopify's payment policy, businesses in mainland China only support PayPal payments. However, you can link your credit card to your PayPal account for credit card payments. We hope to register an overseas company in the future to expand more payment methods for your convenience.
International duties and/or taxes
Customs duties and fees are the responsibility of the recipient. International shipments are subject to duties and fees that vary by country and are based on the value of your order. The amount calculated depends on the destination country's tax and valuation method.
International shipping rates
We offer international shipping globally. Cathaytown provide free shipping worldwide on order over $100 USD, a $9 fee for orders below $100.